For those who purchased tickets from【ticketbook】

*Also for those who purchased tickets through official application channels including fan club advance ticket lotteries

［Refund period］1/21(Wed.) 18:00 ~ 1/25(Sun.) 23:59
*Please note that you cannot ask for a refund after this period.

＜For those who do not want to return tickets and will come to watch the shows＞
If you can come to shows using【all the tickets you have purchased】, you do not need to complete any refund procedures.

＜For those who want to receive refunds of all tickets / some tickets＞
Ticket purchasers should complete the procedure.
You can apply for your refund of only one ticket at a time even if you have purchased multiple tickets.
However, if ticket purchasers will not attend the show(s), please go through the procedure for “all tickets”.

We will send an email with refund information to each applicant by 18:00 on 1/21 (Wed.).
If you want to get a refund, please read the information in the email and complete the procedure by the due date.
(Please check your settings again to make sure you can receive emails from @e-ticketbook.com.)
*Applicants should log in with their IDs / passwords to ticketbook themselves then apply for a refund.
*Only applicants need to go through the refund procedure. It is not necessary for their companions to do so.
If you do not receive the email by 18:00 on 1/21 (Wed.), please log in to My page on ticketbook and complete the refund procedure.
If the refund method is not listed on My page, please contact the ticketbook customer center below.

《Inquiries》

ticketbook customer center :
0570-009-098 (11:00 ~ 18:00 / No regular holiday)
*Please be advised that you may not get through when the line is busy.

For those who purchased tickets from【LAWSON TICKET】

［Refund period］1/21(Wed.) 18:00 ~ 1/25(Sun.) 23:59

We will send an email with refund information to each applicant on 1/21 (Wed.).
Customers who want to get a refund need to use the “Refund Application Form URL” from the email and fill in the required information within the designated period.
・We will only issue refunds to customers who fill in the required information.
・Regarding the refund method, we will send an email about the “refund procedure” at a later date. Please complete the refund procedure within the refund period marked in the email about the “refund procedure”.
*Various commission fees excluding shipment fee and settlement fee will be refunded. *Please note that you can only ask for a refund within the refund period. *Please note that we will send notification emails only to ticket purchasers whose tickets are not used. We will not send emails to your companions who received the tickets. *If you do not receive the email on 1/21 (Wed.), please be sure to check out your spam emails. *If you do not receive the email on 1/21 (Wed.) and cannot find it in your spam emails, please contact LAWSON TICKET using the contact information listed below. *Please note that you cannot get the refund if the information you fill in the refund application form and that you left at the time of purchase do not match. *If your email box is set to only receive emails from specified domains or addresses, please add the following domains to the white list.
・l-tike.com
・ent.lawson.co.jp

＜For those who do not want to return tickets and will come to watch the shows＞
If you can come to shows using【all the tickets you have purchased】, you do not need to complete any refund procedures.
Regarding the electronic admission tickets, emails with the “notice on the electronic ticket issuance” will be sent by ticketbook 3 days prior to the performance day.

＜For those who want to receive refunds of all tickets / some tickets＞
If you want to get a refund, please check out the refund information email sent from LAWSON TICKET and complete the procedure during the refund period.
*Ticket purchasers should complete the procedure.
*Refunds can be processed on a per-ticket basis even if you have purchased multiple tickets. (Tickets that are not refunded will remain valid.)
*However, if refund applications are for tickets of ticket purchasers, please go through the procedure for “all tickets”. Please note that tickets of ticket purchasers cannot be refunded separately.

《Inquiries》

LAWSON TICKET INFORMATION :
https://faq.l-tike.com/contact/0026/0136/
*Please click the URL to make inquiries.

For those who purchased tickets from【Ticket PIA】

［Refund period］1/21(Wed.) 10:00 ~ 1/25(Sun.) 23:59

・The refund method varies depending on how you received your tickets.
・Please check the URL below to see which refund method applies to you.

About the refund method :
https://t.pia.jp/guide/refund.jsp

*Ticket purchasers should complete the procedure.
*Refunds can be processed on a per-ticket basis even if you have purchased multiple tickets. (Tickets that are not refunded will remain valid.)
*However, if refund applications are for tickets of ticket purchasers, please go through the procedure for “all tickets”. Please note that tickets of ticket purchasers cannot be refunded separately.

《Inquiries》

Ticket PIA :
http://t.pia.jp/help/

For those who purchased tickets from【e+】

［Refund period］1/21(Wed.) 10:00 ~ 1/25(Sun.) 23:59

If you wish to receive a refund, please submit your application through【Check application status】within the refund period.
**Once a refund application is submitted, it cannot be withdrawn. Please be careful.**
●Check application status :
https://eplus.jp/jyoukyou/
・The refund method depends on how you received the ticket and how you paid for it.
・For details on how refunds are processed, please refer to the refund method chart below.
・Please answer the questions to check your own situation. (You will be able to see the appropriate refund method.)

▼Refund method confirmation chart :
http://eplus.jp/refund2/

【Notice】
*A refund requires a refund application from the customer. Please complete the procedure by clicking the【Apply for refund】button on the screen within the refund period.
*You can check the refund status through “Check application status”. We do not provide notification via email or other means.